Position Summary: Financiera Nuestra Caja is seeking a professional to join its team to manage incidents, service requests, and system monitoring, while providing direct user support. Key Highlights: 1. Direct support to branch, promotion team, and corporate users 2. Incident and service request management 3. Opportunity for growth and continuous training **FINANCIERA NUESTRA CAJA is looking for YOU!!! Join our team.** **Requirements:** * High school diploma, incomplete undergraduate degree, or bachelor’s degree in Information Technology, Administration, or related field. * Proficiency in Microsoft Office suite. We Offer: * Net monthly salary of $9,450 * Statutory benefits effective from day one. * Savings fund. * Continuous training. * Growth opportunities. Responsibilities: ✓ Provide direct support to branch, promotion team, and corporate users. ✓ Manage incidents and service requests, and maintain communication with users. ✓ Escalate incidents to IT Supervision or technical support as needed. ✓ Monitor and report on security camera functionality; escalate unresolved issues to the IT Services Coordinator. ✓ Verify system availability at the start of operations. ✓ Track reported incidents via the Administrative System. You will become part of a solid financial institution regulated by the National Banking and Securities Commission. Work Location: CU. Send your CV or job application via WhatsApp at 9515912468 or email to reclutamiento@beproductive.com.mx Employment Type: Full-time Salary: $9,450.00 per month Workplace: On-site