**About PayRange** PayRange is a leading mobile payment and technology platform powering unattended retail, vending, laundry, amusement, and other self\-service industries worldwide. Our solutions combine innovative hardware, cloud\-based software, and mobile applications to deliver seamless payment experiences for operators and consumers. With operations across North America and a growing global footprint, PayRange is focused on delivering reliable, scalable, and customer\-centric technology solutions. **Position Overview** We are looking to hire **2–3 Help Desk Technicians** to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives. **Key Duties \& Responsibilities** Technical \& Customer Support * Serve as a primary point of contact for complex customer inquiries and technical escalations. * Provide timely, accurate, and professional troubleshooting and resolution. * Coordinate with cross\-functional teams, including Engineering, Product, and vendors, to resolve customer issues efficiently. Technical Expertise * Maintain a strong working knowledge of PayRange products, platforms, and functionality. * Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system\-related questions. * Stay current on product updates, industry trends, and best practices to continuously enhance customer support quality. Continuous Process Improvement * Contribute to knowledge base articles, documentation, and self\-service materials. * Identify recurring issues and opportunities to reduce support ticket volume and improve efficiency. Customer Advocacy \& Customer Success * Represent the voice of the customer internally by sharing feedback, pain points, and improvement opportunities. * Support initiatives to enhance product usability, documentation, and overall customer experience. **Minimum Qualifications** * Fluent in **English and Spanish** (written and verbal). * Associate’s degree in a related field or equivalent practical experience. * Minimum **2 years of experience** in IT or a related field, with direct customer\-facing technical support experience. * Prior experience supporting technology solutions such as payment systems, IoT devices, SaaS platforms, or similar environments. * Strong technical aptitude with the ability to learn complex software and hardware products quickly. * Excellent problem\-solving, analytical, and troubleshooting skills. * Strong communication and interpersonal skills, with the ability to explain technical concepts to non\-technical users. * Experience using support ticketing systems and CRM tools. * Ability to thrive in a fast\-paced, dynamic environment with a strong focus on customer satisfaction. * Ability to travel nationally up to **30%** for customer site visits or training, as required. **Preferred Qualifications** * Experience creating and maintaining knowledge base content. * Familiarity with Knowledge\-Centered Service (KCS) standards or similar support methodologies. **Physical Requirements** * Ability to remain in a stationary position for more than 50% of the time. * Ability to communicate effectively (in English and Spanish) with coworkers, management, and customers. * Regular use of a computer and standard office productivity tools. * Occasional movement within the office to access files, equipment, or collaborate with team members. * Ability to deliver information clearly in meetings, discussions, or presentations. **Please submit resumes in English.**