Job Summary: We are seeking a Field Technical Support specialist to provide direct user assistance, resolve hardware and software incidents, and ensure the proper operation of equipment and systems. Key Responsibilities: 1. Provide on-site technical support to end users. 2. Diagnose and resolve hardware, software, and network issues. 3. Perform preventive and corrective maintenance of equipment. **NET & SERVICES TRANTOR, S.A. DE C.V. is seeking Field Technical Support in Rio Tijuana – Tijuana, Baja California** ------------------------------------------------------------------------------------------------------------------- Join our team! Job Description: We are seeking a **Field Technical Support** specialist to provide direct user assistance, resolve hardware and software incidents, and ensure the proper operation of the company’s equipment and systems. * Responsibilities * Provide on-site technical support to end users. * Diagnose and resolve hardware, software, and network issues. * Install, configure, and maintain computer equipment, printers, and peripherals. * Provide support for operating systems (Windows / macOS, as applicable). * Handle and follow up on support tickets. * Perform preventive and corrective maintenance of equipment. * Document incidents and applied solutions. * Requirements * Technical diploma or bachelor’s degree in Systems, Computer Science, or related field (in progress or completed). * Minimum 6 months of on-site technical support experience. * Basic networking knowledge (cabling, IP). * Proficiency with support tools. * Willingness and ability to travel. * Strong service orientation and effective communication skills with users. * Desired Skills * Problem-solving * Working under pressure * Organization and follow-up * Friendly user interaction * Teamwork * We Offer * Fixed monthly salary + per diems. * Statutory benefits from day one. * Ongoing training. **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Entry Level **Departmental Function:** Maintenance and Repairs **Industry:** IT Services and Consulting **Skills:** * Technical support * Hardware * Software * Cabling *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=697a34003200003600fc2ea5&source=indeed