Job Summary: A leading transportation and logistics company is seeking a Control Room Analyst to provide customer service, verify deliveries, and track incidents, with growth opportunities. Key Highlights: 1. Customer service and incident resolution 2. Process tracking and document auditing 3. Information analysis for trend identification A prominent transportation and logistics company, industry leader with over 16 years of service, invites you to join its outstanding team as: ***Control Room Analyst*** ***Requirements*** * Education: High school diploma * Minimum 3 years of verifiable experience ***Responsibilities:*** * Customer service; verification of delivery times and movements * Review and tracking of all emails, prioritizing urgent matters * Incident handling and resolution * Compliance with performance indicators * Tracking of departmental reports; execution of assigned processes * Management of customer complaint closures * Document auditing according to client requirements * Information analysis for trend review ***Benefits:*** * Gross monthly salary: $16,892.92 * Biweekly food vouchers * Statutory benefits * IMSS contributions based on 100% of your salary * Savings fund * Ongoing training * Growth opportunities * Profit-sharing payments * Uniform * Funeral expense assistance Work location: Av. 300, Warehouse 127, Parque Industrial 300, Santa Catarina, N.L. Working hours: Monday to Friday, 8:00–18:00; Saturday, 8:00–13:30. If interested, please submit your information through this channel. Employment type: Full-time Salary: $16,892.00 per month Benefits: * Savings fund * Employee discounts * Company parking * Employee referral program * Vision insurance * Life insurance * Free uniforms Work location: On-site employment