Job Summary: This position ensures the monitoring and control of operational processes, providing customer service and support for internal communication. Key Highlights: 1. Timely customer service and support for internal communication. 2. Monitoring and tracking of internal operational processes. 3. Handling telephone communications and email correspondence. **Job Objective:** Ensure proper monitoring and control of operational processes, delivering timely customer service and supporting internal communication. **Main Responsibilities:** * Respond to and follow up on customer requests. * Monitor operational staff. * Make and answer telephone calls and email correspondence. * Complete and manage administrative forms. * Monitor and track internal processes. * Report incidents and progress. **Requirements (optional / recommended):** * High school diploma or technical/administrative degree (preferred). * Basic proficiency in Excel and email. * Strong verbal and written communication skills. * Organizational skills and attention to detail. * Ability to follow up and work under pressure. Employment Type: Full-time Salary: $5,925.06 \- $10,000.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment