Job Summary: We are seeking an Administrative Assistant with a strong customer service orientation, organizational skills, and discipline to manage procedures and ensure accuracy in the insurance sector. Key Highlights: 1. Join a team committed to excellence 2. Professional development opportunities 3. Stimulating work environment Description **A leading company in the life insurance and savings sector** is looking for a highly motivated Administrative Assistant with a solid professional background to join our team. If you have a passion for customer service, are organized and disciplined, and value teamwork, this opportunity is for you. We seek someone with at least 8 years of proven experience in administrative roles, preferably within the insurance industry. Your primary responsibility will be the efficient management of procedures through our portal, ensuring accuracy and timeliness in every process. This includes consistent and direct contact with our valued customers—both for gathering essential information and completing required forms—always guaranteeing a smooth and satisfactory experience. The ideal candidate for this position must demonstrate a structured work approach, strong discipline, and commitment to quality in all actions. A courteous, optimistic attitude and excellent service orientation are indispensable qualities we seek in our collaborators. We foster a collaborative work environment; therefore, the ability to integrate and actively contribute to the team—as well as a strong sense of belonging to the company—will be highly valued. **Main Responsibilities:** * Perform and follow up on procedures via the company’s portal. * Address and manage customer inquiries, providing clear and accurate information. * Assist in collecting data and completing required forms. * Maintain fluent and professional communication with customers. * Organize and archive relevant documentation. * Support general administrative tasks contributing to operational efficiency. * Ensure quality and accuracy in performing assigned tasks. . **Desired Skills:** * Specific experience with the NY Life Telo portal. * Knowledge and experience using CRM systems. * Ability to adapt to new tools and processes. * Proactivity and anticipatory capacity. * Results-oriented mindset and goal achievement. At Pulso DP, we value talent and commitment. We offer a stimulating work environment, professional development opportunities, and the chance to join a team dedicated to excellence. If you meet the profile and are ready to take on this challenge, we encourage you to become part of our success story. Requirements **Essential Requirements:** * Minimum of 8 years’ experience in administrative positions. * Prior experience in the insurance sector (life and savings) is highly desirable. * Advanced proficiency in the Mac operating system and Apple ecosystem. * Intermediate level of Microsoft Excel. * Exceptional communication skills, both oral and written. * High organizational capacity and attention to detail. * Proactive service attitude focused on problem resolution. * Ability to work autonomously and collaboratively. * Excellent presentation and diction. * Education: TSU or Incomplete Bachelor’s Degree **Schedule: Monday to Friday, 9:00 am to 2:00 pm and 4:00 pm to 7:00 pm** **Monday and Friday: Office** **Tuesday, Wednesday, and Thursday: Remote Work** **Base salary plus statutory benefits**