Job Summary: International Patient Coordinator to guide patients empathetically and professionally throughout their medical evaluation. Key Highlights: 1. Continuous training in communication and patient experience. 2. Opportunity for growth into senior coordination and international relations roles. 3. Stable and collaborative work environment in a boutique hospital. **Position Profile: International Patient Coordinator** ***Position Objective:*** To serve as the first point of contact for international patients, guiding them empathetically, professionally, and precisely throughout their medical evaluation process. The role ensures that each patient feels accompanied, informed, and at ease from their initial message through to their medical appointment. ***Main Responsibilities*** * Respond to inbound inquiries via multiple channels (forms, email, social media, phone calls). * Actively listen to patients and record their information in the system. * Coordinate the submission of forms, photographs, and medical documentation. * Follow up on each case and maintain consistent communication with the patient. * Support scheduling of virtual appointments with the medical team. * Collaborate with the patient experience department to ensure timely care. * Update the CRM with each patient’s progress (comments, timelines, observations). * Participate in training sessions to enhance communication, empathy, and procedural knowledge. * Schedule is patient-centered **Requirements** * Minimum 2 years of experience in customer service, medical coordination, or medical reception (preferably in clinics, hospitals, or medical tourism). * Bilingual (English C1 or C2 and Spanish). * Excellent spelling, writing skills, and proficiency with digital tools. * Ability to work collaboratively, meet deadlines, and adhere to protocols. * Empathy, organization, and professional demeanor. * Key Competencies * Empathetic and assertive communication. * Organizational and follow-up capability. * Active listening and attention to detail. * Discretion and handling of confidential information. * Proactivity in offering solutions and anticipating needs. **Benefits and Career Growth** * Continuous training in communication and patient experience. * Opportunity for growth into senior coordination and international relations roles. * Stable and collaborative work environment within a certified boutique hospital. **Whatsapp: +52 663 102 7499** **Email: accountant@cergroupco.com** Job Type: Full-time Pay: From $18,000.00 per month Application Question(s): * Is your English level C1 or C2 (fluent/native)? Language: * English (Required) Work Location: In person