An Individual Credit Assistant Manager is a position that involves overseeing and supporting credit management, advising clients on the use of financial products, monitoring loan portfolios, and promoting customer service and support, always under the Manager's direction. Responsibilities include administrative tasks, field support (disbursements and collections), and building long-term, trust-based relationships with customers to ensure goal achievement and business growth. **Key Responsibilities and Functions** * **Supervision and Leadership:** Support the Manager in supervising business activities and managing the credit portfolio, leading and coordinating field strategies. * **Customer Service:** Engage in personalized customer service, promote financial products and services, and build trust-based relationships. * **Portfolio Management:** Monitor the credit portfolio, identify potential issues, and propose solutions to prevent delinquency and portfolio risk. * **Field Activities:** Support field operations such as disbursements and collections, ensuring they are completed within agreed timeframes. * **Staff Development:** Develop coaching and work plans for team members, reinforcing training in credit methodology. * **Administrative Tasks:** Assist in administrative duties and submit weekly reports to the Manager on customers, portfolio status, and at-risk accounts. **Skills and Competencies** * **Leadership:** Ability to lead and motivate the work team. * **Communication Skills:** Capacity to communicate effectively with customers and colleagues. * **Negotiation:** Ability to negotiate and resolve credit-related situations. * **Interpersonal Sensitivity:** Ability to build trust and long-term relationships with customers. * **Financial Knowledge:** Solid understanding of individual credit products and services.