Customer Service

Description

Logistics Services Company is seeking a Customer Service Representative Location: PARQUE INDUSTRIAL 5 DE MAYO (adjacent to Central de Abastos). We are looking for an organized, proactive, and service-oriented individual with experience in customer follow-up, operational coordination, and handling commercial and administrative requests. **Requirements** * Bachelor's degree in Administration, International Business, Commerce, Marketing, or related field (degree holder) * Minimum 2 years of experience in customer service or customer support within logistics * Excellent communication and follow-up skills * Proficiency in Microsoft Office suite (Intermediate-to-advanced Excel) * SAP experience (preferred) * Negotiation and problem-solving skills in administrative and operational areas * Interaction with sales, warehouse, and operations teams * Logistics or transportation experience preferred **Main Responsibilities** * Attending to and following up with internal and external customers * Responding to and routing internal and external requests * Monitoring operational and administrative processes related to customers * Coordinating with internal departments to address and resolve incidents * Supporting commercial, administrative, procurement, and operational activities * Timely follow-up on customer needs and assigned accounts * Preparing and monitoring reports **We Offer** * Base salary: $14,000 to $16,000 MXN (tax-free) * Statutory benefits * Grocery vouchers * Gym membership support * Professional development and internal growth opportunities Interested candidates may apply through this channel or send an updated CV with complete information Salary: $14,000.00 - $16,000.00 MXN per month Benefits: * Company parking * Gym facility access * Company-provided mobile phone * Grocery vouchers Workplace: On-site employment