Position Summary: This Technical Support Analyst role ensures operational continuity, provides peace of mind to teams, and contributes to a reliable, secure, and efficient technological infrastructure. Key Highlights: 1. Comprehensive technical support and incident tracking. 2. User consultation and promotion of sound technological practices. 3. Equipment and infrastructure maintenance, monitoring, and administration. **Vacancy:** Technical Support Analyst **Why is this position important?** Every minute a system fails directly impacts our service to Members. This role ensures operational continuity, provides peace of mind to work teams, and contributes to making the Cooperative’s technological infrastructure reliable, secure, and efficient. **What will you do in this role?** * Respond to support requests via help desk, email, instant messaging, and telephone, following institutional service protocols. * Analyze, classify, and track tickets, ensuring appropriate response times or timely escalation when necessary. * Provide direct or remote technical support, clearly explaining the causes of incidents and applied solutions. * Advise users on proper use of technological resources, promoting sound practices and preventive measures. * Route and track incidents with vendors and external support centers, ensuring proper handling and closure. * Maintain updated records of computing equipment, peripherals, and their lifespans. * Participate in planning and executing the annual preventive and corrective maintenance program. * Document failures, repairs, spare parts, and services, generating analyses for continuous improvement. * Support installation, monitoring, and maintenance of UPS systems, multifunction devices, printers, tablets, and peripherals. * Collaborate in software license administration and standardization of institutional applications. * Address incidents related to operating systems, office productivity software, printers, web browsers, and connectivity. **Essential Requirements:** * Degree in Computer Systems Engineering, Computer Science, or related field * Experience in technical support * Direct end-user support, both **in-person and remote** * Residency in Córdoba or nearby area **Knowledge:** * Technical user support in **Windows environments** (installation, configuration, troubleshooting). * Handling and configuration of **computing equipment, laptops, and peripherals** (printers, scanners, readers, monitors, etc.). * Basic **network configuration** (connectivity, Wi-Fi, cabling, IP addressing, network printers). * Installation, updating, and basic administration of **software and licenses**. * Use and maintenance of **UPS systems and multifunction devices**. * Sound **information security practices** and responsible data handling. **We Offer:** * **Biweekly salary** $5,800 * **Monthly food vouchers.** * **Statutory benefits**: IMSS, vacation time, vacation bonus, year-end bonus (45 days). * **Life insurance.** * **Performance bonuses.** * **Financial leave.** * **Payroll loans and advances.** * **Birthday day off.** * **Continuous training** and growth opportunities. **Working Hours** **Monday to Friday:** 8:30 a.m. to 4:30 p.m. **Saturdays:** 8:30 a.m. to 1:00 p.m. **Do you want to join our team?** Share your CV with us through this channel.