Technical Support - MacStore Store

Description

Job Summary: We are seeking a Technical Support specialist to join MacStore, the leader in Apple product and service distribution, delivering technical support and customer service. Key Highlights: 1. Join the best Apple distribution team 2. Provide technical support and personalized assistance to Apple users 3. Opportunity to become an Apple Certified Macintosh Technician Join the MacStore family! MacStore, Latin America's leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. Our store is looking for: Technical Support · WE OFFER: Base monthly salary: $9,900.00 gross Commissions of 9% to 20% on the total amount of services performed Achievement bonus based on performance indicators Statutory and above-statutory benefits from day one: 100% IMSS contributions Direct employment with the company 17-day Christmas bonus, increasing with seniority 12 vacation days plus vacation premium Profit-sharing of up to three months' salary Life insurance and funeral expense assistance Uniforms Enhanced benefits upon permanent hiring: Apple Certified Macintosh Technician certification Grocery vouchers Punctuality bonus of $1,200 Savings fund Discounts with prestigious brands Christmas bonus Requirements Completed high school or technical degree Minimum 1 year of experience repairing computers and telecommunication devices Strong interest in customer service and support Residence near the workplace Responsibilities Provide Level 1 and Level 2 technical support to Apple users Personalized assistance and issue resolution Timely follow-up on performed services Promotion and placement of additional services Meeting established metrics and performance indicators Schedule Rotating schedule Monday through Sunday 11:00 a.m. to 8:00 p.m. 12:00 p.m. to 9:00 p.m. One weekday day off. -Requirements- Minimum education: Upper secondary education – General High School 1 year of experience Age: between 18 and 35 years Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, boutique, store, store, establishment, bazaar, bazaar