Technical Support Engineer

Description

Job Summary: We are seeking a Senior IT Analyst with excellent technical judgment, assertive communication skills, and the ability to work under pressure, providing support to internal customers and administrative departments. Key Highlights: 1. Resolve advanced hardware, software, network, and system incidents. 2. Collaborate with departments such as pricing, operations, and administration. 3. Maintain stability and professionalism under pressure. **Senior IT Analyst** **Location:** Mérida or Chihuahua **Schedule:** Monday to Friday — 8:00 a.m. to 5:00 p.m. **Total Compensation:** MXN 13,500 per month * **Base Salary (70%):** MXN 9,450 * **Fixed Non-Performance Bonus (30%):** MXN 4,050 **Contract Type:** Indefinite-term **Work Mode:** On-site Job Summary We are looking for a Senior IT Analyst with excellent technical judgment, assertive communication skills, and the ability to work under pressure, providing support to internal customers and administrative departments. This role requires professionalism, emotional stability, and analytical skills to handle complex requests related to hardware, systems, and internal processes. Key Responsibilities * Resolve advanced corporate hardware, software, network, and system incidents. * Maintain clear, professional, and assertive communication with internal customers and administrative departments. * Manage complex requests with sound judgment and effective prioritization. * Identify root causes and propose effective solutions. * Document procedures, solutions, and best practices. * Collaborate with departments such as pricing, operations, and administration. * Maintain stability and professionalism under pressure. * Use intermediate English for technical documentation and basic communication. Required Interpersonal Skills * Assertive communication * Stress management and emotional stability * Sound professional judgment * Analytical thinking * Personal resilience and confidence * Focus on internal customers Essential Requirements * 2 years of experience in advanced technical support or IT analysis. * Solid knowledge of hardware, operating systems, networks, and troubleshooting. * Experience handling complex requests from internal departments. * Ability to work under pressure while maintaining professionalism. * Intermediate English proficiency. * Willingness to work on-site in Mérida or Chihuahua. Desirable Qualifications * Experience with ITSM tools (ServiceNow, Jira Service Management). * Certifications: ITIL, CompTIA A\+, Network\+. * Experience supporting administrative departments or pricing teams. Key Competencies * Professionalism * Self-management * Customer service * Adaptability * Collaborative work * Critical thinking Benefits at Solvo Global * Personal and professional development courses * In-house psychosocial support * Discounts at local businesses in all cities where Solvo has offices * Real growth opportunities * Multicultural and dynamic work environment \#staff25 Job Type: Full-time Salary: $13,500\.00 per month