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Position Summary: Oversee daily store operations, inventory and asset management, and ensure compliance with service and sales standards through strategy implementation and team development. Key Highlights: 1. Lead and train teams to achieve sales and service KPIs. 2. Develop high-performing teams and ensure efficient operations. 3. Apply statistical analysis for decision-making and sales strategies. **Header \- External** ------------------------- Entity: Sinaloa Location Type: Tda Culiacan Plaza Victoria **BTP Position Objective** ------------------------------- * Supervise daily store operations to ensure achievement of sales and customer service KPIs through strategy development. * Be responsible for inventory and asset management. * Ensure proper execution of Our Promise with each of our customers, and supervise daily store operations to guarantee compliance with operational management roles, as well as positive results in EBITDA, churn, and revenue. **Key BTP Responsibilities** ------------------------------------- * Select and train team members to meet sales and service KPIs according to business needs. Verify that all staff understand and master commercial offerings, promotions, systems, and policies to comply with standards and processes. * Develop high-performing teams based on the Our Promise methodology within stores. Supervise staff to meet and exceed assigned targets, and develop them individually to increase productivity. Monitor in-store sales floor experience and ensure optimal customer experience. * Guarantee proper in-store operations by remaining on the sales floor, providing coaching, and using Kronos to assign staff appropriately to high-traffic zones, meeting business needs and special launch events. Maintain inventory levels aligned with sales forecasts and supervise/prevent stockouts. * Proficiency in statistical data and metrics for decision-making, generating action plans to ensure sales and service targets. Develop strategies to achieve KPIs based on observation, customer traffic analysis, business knowledge, and competitor insights. * Prevent, detect, and minimize fraud cases by maintaining control over assets, inventory, and store image. Ensure current governmental compliance processes are in place. * Conduct customer visits as required by operational needs. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Completed Bachelor's Degree (Diploma and Professional License) Preferred Education: Master’s Degree in Sales and/or Administration * *If selected as the candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required degree level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- **Minimum** 5 years managing quotas, sales teams, budgets, opening new markets and accounts, and managing client portfolios. **Preferred** 7 years in the Communications/Technology sector, managing quotas, sales teams, budgets, opening new markets and accounts, and managing client portfolios. **Licenses/Certifications Required** ---------------------------------------- NA **Languages (Speak, Write, Read)** --------------------------------- English 50% **Required Computer Software** ---------------------------------- * Office. * CRM (Sales). * AVS. **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity by implementing reasonable accommodations within the workplace.
