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Visitor Assistance Assistant
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Gladiola 528, Ferrocarrilera, 81265 Los Mochis, Sin., Mexico
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Description

**General Objective:** Implement continuous actions for surveillance and comprehensive protection of individuals in all areas of the Hospital, guaranteeing safety for patients, visitors, staff, as well as movable and immovable assets of the hospital facility. This includes timely identification of potential risk situations, implementation of preventive and corrective measures, and immediate response to incidents to ensure a safe and reliable environment. All of this must be carried out with a focus on service excellence, ensuring high quality standards and commitment to the well-being of the hospital community **Job Responsibilities:** * Conduct a formal shift handover to the incoming colleague, ensuring effective verbal communication of pending tasks, received orders, observations made during the shift, and any incidents that occurred in the area. * Guarantee comprehensive safety for staff, patients, visitors, and the general public by implementing preventive and corrective measures within the facilities. * Thoroughly inspect the assigned area at the beginning of the shift, verifying the condition of physical facilities, patient belongings under custody, communication equipment (radios), logbook, required forms for the shift, and pending matters from the previous shift. * Perform periodic patrols in all areas of responsibility as directed by the supervisor or coordinator to detect and correct potential risks or anomalies in real time. * Immediately report to the security, occupational health and safety, and environmental supervisor, or in their absence to Human Capital or the shift leader, any activity that disrupts order in the hospital, threatens property, or endangers the integrity of patients, visitors, or staff. Additionally, report any anomaly in hospital operations at any time of day. * Record all incidents occurring during the shift in detail in the logbook, as well as those observed during patrols, ensuring a clear and accurate history for follow-up. * Provide proper guidance and information to visitors, patient families, suppliers, and anyone requesting it, ensuring courteous and respectful treatment. * Control and manage the entry and exit of people to the hospital facilities, as well as verify the movement of furniture, materials, and equipment, following established procedures to protect hospital assets. * Provide custody and protection to the cashier during the transfer of revenue to the safe, ensuring security at all times. * Actively participate in designated actions upon activation of the pink code (newborn/child theft or abduction risk), implementing access closures and collaborating with necessary measures for the child's protection. * Monitor and record processes related to deaths, including the arrival of funeral services to remove the body, ensuring proper verification and documentation of exit authorization. * Accompany and safeguard newborns during their transfer from the operating room area to the crib unit, ensuring their safety at all times. * Respond quickly and effectively upon activation of a purple code (aggressive individuals situation), acting according to established protocols to ensure the safety of everyone present. * Know and correctly apply hospital procedures and policies, always acting in accordance with current regulations. * Attend and actively participate in training courses determined by the hospital as necessary for proper job performance, staying updated on best security practices. * Participate committedly in drills, emergency codes, Civil Protection Internal Unit brigades, and any scheduled simulation, to ensure coordinated and efficient response in risky situations. * Collaborate in trainings related to patient safety, contributing to strengthening a culture of protection and care within the hospital. * Perform all additional functions inherent to their area of competence, always focused on the safety and well-being of the hospital community. **Education:** Completed secondary school. Completed high school **Experience:** Minimum of 1 year of experience Industrial Safety, Property Security **Schedule:** **Travel Required:** \- **We Offer:** **Hospital:** **MAC Mochis** CONTACT **Email:** miriam.gastelum@hospitalesmac.com **Phone:** Apply

Source:  indeed View original post
Juan García
Indeed · HR
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