Telephone Assistant

Description

Job Summary: We are seeking a Telephone Assistant to join Crediavance, S.A. de C.V. SOFOM ENR, managing calls and advising customers on credit matters. Key Highlights: 1. Efficiently manage calls for credit origination and collections. 2. Advise customers on credit application and services. 3. Inclusive and motivating work environment. **Opportunity:** We believe in everyone's potential and are looking for a **Telephone Assistant** to join our team at Crediavance, S.A. de C.V. SOFOM ENR. This position offers both on-site and remote options, providing flexibility and professional growth opportunities. **Responsibilities:** * Efficiently handle incoming and outgoing calls for credit origination and collection recovery; follow up on customer satisfaction. * Advise customers on credit application and services. * Analyze and record customer information in the system. * Collaborate with other departments to resolve customer inquiries. * Conduct promotional and service campaigns. **Requirements:** * Prior experience in telephone customer service. * Availability to work rotating shifts. * Familiarity with customer relationship management tools via WhatsApp. * Ability to work effectively in a dynamic, collaborative remote environment. * Strong communication skills and attention to detail. **Benefits:** * We offer an inclusive and motivating work environment. * Professional development opportunities. * Flexibility in work modality. Join us and become part of a team committed to excellence in customer service. Your contribution is valuable!