Job Summary: Detect and respond to incidents on the Monitoring Platform to ensure the safety of the operator, assets, transportation, users, and cargo. Key Highlights: 1. 100% shipment monitoring and compliance with road safety protocols 2. Verification of transport units and agreed-upon timelines 3. GPS validation and management in coordination with the Transport Operator OBJECTIVE Timely detect and address any incident on the Monitoring Platform that may jeopardize the Operator and/or Company assets, executing preventive actions that guarantee end-customer satisfaction as well as transportation, user, and cargo safety. ACTIVITIES: * Monitor 100% of assigned shipments according to guidelines defined in the Road and Asset Security protocols to promptly detect incidents. * Verify that assigned transport units depart on route, adhering to requirements established in security procedures to meet agreed-upon timelines. * Validate, in coordination with the Transport Operator, that GPS functions (panic button, engine shutdown, temperature sensor) operate according to security requirements, managing correction of any detected failure. * KNOWLEDGE: * Microsoft Office suite. * Security and monitoring platforms. * Communication systems. * Customer service. * EXPERIENCE: * Computer equipment operation. * Road safety process monitoring. * Logistics. BENEFITS EXCEEDING LEGAL REQUIREMENTS Vacation days, Vacation bonus, 30-day Christmas bonus, 8\.5 % Savings Fund, Annual performance bonus (15 days), Life insurance, Major medical expense insurance, Funeral assistance, Perfect attendance days, Special discounts at Salud Digna