* **LOCATION** ------------ Benigno Valenzuela y 5 de Febrero S/N, Sinaloa Sinaloa, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R65827 * Verify the number of services performed daily by comparing scheduled routes against actual services. * Supervise special services and support coordination of customer-required link routes by recording data (schedule, address, etc.) and assigning supporting routes within the zone to meet customer needs. * Prepare monthly reports and summaries by recording incidents, scheduling details, and customer complaints to assess service efficiency and quality. * Supervise activities of personnel assigned to out-of-town routes, including roll-call attendance, travel recordkeeping (payroll number, name, destinations, and dates), verification of required documents for service execution (firearms permits, licenses, etc.), and adherence to company Policies and Procedures, ensuring proper process control and service delivery. * Supervise staff assignment by equitably distributing overtime hours, periodically re-planning routes, rotating personnel across routes, scheduling training courses, and validating pre-payroll data—aiming to reduce company expenses and address staff needs. * Supervise payment services, ensuring attendance at various service modules, monitoring implementation of security measures, and verifying appropriate working conditions to guarantee service quality and productivity. * Review and coordinate installation of P.C.E. boxes, requested either through our internal channels or external vendors, to satisfy customer requirements. * Coordinate preventive or corrective maintenance of P.C.E. boxes to ensure optimal functionality for the benefit of our customers; where applicable, schedule combination changes for P.C.E. boxes / Control and manage P.C.E. box keys via route sheets and the key register book. * Monitor ATM service control—including receipt time, service start and completion times, equipment status—for billing purposes and quality control (punctuality). * Support the Area Manager in daily route dispatch (personnel, valuables, and fleet) and in receiving documentation from technical operators upon return from routes, alternating responsibilities with the manager to ensure operational continuity and confirm that documentation—serving as proof of cash movements conducted at ATMs—is complete and properly prepared. * Achieve established objectives related to: o Profitability of the TV Business Line o Service Level for container delivery and collection o TV Productivity (stops/hour). o Minimize on-route risks * Coordinate with the Commercial Department and Branch Manager to implement new services. * Maintain a positive work environment and promote teamwork. * Resolve complaints from internal and external customers regarding container delivery and collection services. * Implement improvements to minimize process errors, pursuing operational excellence. * Monitor and track Management KPIs.
Juan García
Indeed · HR
Juan García
Indeed · HR
