Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs at AT&T stores, optimizing their experience while adhering to established processes. Key Highlights: 1. Establish a cordial relationship with customers and ensure service level. 2. Execute quality standards for an improved service and sales experience. 3. Route customer visits in systems to ensure their satisfaction. **Header – External** ------------------------- VP: VPGM Region South Pacific Entity: Sinaloa Location Type: Culiacan Plaza Ceiba Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT&T stores, achieving optimization while complying with established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely route customer visits in the company’s systems for greater satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor’s Degree in Administration or related fields. * *If selected as the candidate but lacking the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer – External** ---------------------------- At AT&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.