Remote Support Engineer - Biomedical

Description

Job Summary: We are seeking a Remote Support Engineer to expedite case handling, diagnosis, and resolution for medical equipment. Key Highlights: 1. Attention and management of medical equipment failures in clinics. 2. Effective communication to reduce diagnostic and resolution times. 3. Efficient administration of work order information. Salud Digna is a growing company dedicated to prevention and diagnostic services, currently seeking personnel. · Remote Support Engineer Job Objective: Accelerate response, diagnosis, and resolution times through telephone support and delayed-report alerts to reduce medical equipment repair times. · Responsibilities: 1. Ensure clinic support by capturing medical equipment failure reports to enable proper maintenance management. 2. Maintain effective communication with clinics to monitor in real time the status of reported medical equipment cases, aiming to reduce diagnostic and incident resolution times. 3. Efficiently manage all work order information generated in the Fracttal system within the biomedical engineering department. · We Offer: Schedule: Monday–Friday, 8:00 AM to 5:00 PM Statutory benefits (IMSS, vacation, Christmas bonus, and Fonacot). Enhanced benefits: clinic service discounts, savings fund, life insurance, additional vacation days, one free pair of eyeglasses per year, and complimentary nutritional consultation. · Requirements: Biomedical, Mechatronics, Electronics, or Bionics Engineer English (intermediate level) Intermediate proficiency in office software (Excel, Word, PowerPoint) Minimum 1 year of experience in a similar position · Required Experience and Knowledge: Knowledge of statistical tools Knowledge of computer networks · Interested candidates may apply through this channel.-Requirements- Minimum Education: Higher Education – Bachelor's Degree 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, casa, remoto, remote, teletrabajo, home