Technical Support

Description

Job Summary: We are seeking a technical support professional to handle internal requests, resolve incidents in real time, and propose service improvements. Key Responsibilities: 1. Internal customer request and incident handling and resolution 2. Preventive and corrective equipment maintenance 3. Remote technical assistance and continuous service improvement Technical Support Requirements * Bachelor's or Engineering degree in Computer Science, Informatics, or related field * Domain Server administration * Handheld device knowledge * Configuration of Zebra printers and multifunction devices * Windows 10 and 11 knowledge\. * Microsoft Office 2019 and 365 suite knowledge\. * Cisco knowledge (APs and switches) Responsibilities * Handling internal customer requests or incidents * Providing real-time support responses * Proposing service improvements for users * Delivering remote technical assistance, among other duties * Performing preventive and corrective equipment maintenance We Offer * Salary of $15,700 * Statutory benefits * Subsidized cafeteria Work Location: Tultitlán and Cuautitlán Position Type: Full-time Salary: Up to $15,700\.00 per month Benefits: * Life insurance Experience: * Microsoft Windows Server: 1 year (Preferred) Workplace: On-site employment