Customer Service

Description

Job Summary: Grupo Vama is seeking a Customer Service professional to address inquiries, complaints, and concerns through various channels. Key Responsibilities: 1. Customer relationship management and request handling 2. Product delivery tracking and incident resolution 3. Conducting customer satisfaction surveys and warranty support **Grupo Vama is hiring for Customer Service.** Customer Service is responsible for addressing customer inquiries, complaints, claims, and concerns through Grupo Vama’s various communication channels. Office located in the Tres Ríos area. **Education Requirement** Bachelor’s degree in Communications, Marketing, or a related field. **Required Knowledge** * Customer relationship management. * Customer service and support. * Microsoft Office suite. **Job Functions** * Follow up on customer clarification requests or complaints. * Maintain and update the customer database. * Track product deliveries. * Handle incidents. * Delivery reporting. * CRM-based follow-up. * Process replacements or warranty claims. * Conduct customer satisfaction surveys. **We Offer** * Net monthly salary, paid biweekly. * Statutory benefits (IMSS, INFONAVIT, FONACOT, vacation, year-end bonus, etc.). * Complimentary uniforms. * Grocery vouchers. * Discounts at local brands. * Professional development opportunities. Interested candidates are kindly requested to submit an updated CV via this channel. Employment Type: Full-time Salary: $10,000.00 per month Benefits: * Discounts and preferential pricing * Free parking * Company-provided mobile phone * Complimentary uniforms * Grocery vouchers Work Location: On-site employment