Customer Service

Description

Job Summary: Grupo Vama is seeking a Customer Service representative to address customer inquiries, complaints, and concerns; manage customer relationships; and follow up on requests and products. Key Highlights: 1. Responsible for addressing customer inquiries and complaints through various channels. 2. Customer relationship management and follow-up on requests. 3. Professional development. **Grupo Vama is hiring a Customer Service representative.** The Customer Service representative is responsible for addressing customer inquiries, complaints, claims, and concerns through Grupo Vama’s various communication channels. **Education** Bachelor’s degree in Communications, Marketing, or a related field. **Knowledge Requirements** * Customer relationship management. * Customer attention and service. * Microsoft Office suite. **Job Responsibilities** * Customer service. * Follow up on customer clarification requests or complaints. * Maintain and safeguard the customer database. * Track product deliveries. * Handle incidents. * Delivery reporting. * CRM-based follow-up. * Address reorder requests or warranty claims. * Conduct customer satisfaction surveys. **We Offer** * Biweekly payroll. * Statutory benefits (IMSS, INFONAVIT, FONACOT, vacation, year-end bonus, etc.). * Complimentary uniforms. * Grocery vouchers. * Discounts at local brands. * Professional development. Interested candidates are kindly requested to submit an updated CV via this channel. Employment Type: Full-time Salary: $10,000\.00 per month Benefits: * Discounts and preferential pricing * Free parking * Company-provided mobile phone * Complimentary uniforms * Grocery vouchers Work Location: On-site employment