Front Desk Agent

Description

Position Summary: Guest Experience Experts are responsible for creating a unique and memorable experience, guiding guests through a wide range of services and transactions. Key Highlights: 1. Create a unique and memorable guest experience 2. Empowered to be on the move and do what’s needed 3. Part of a small but ambitious team **Additional Information** **Job Number**26034113 **Job Category**Rooms \& Guest Services Operations **Location**Courtyard by Marriott Mazatlan Beach Resort, Av. Playa Gaviotas 214, Mazatlan, Sinaloa, Mexico, 82110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it’s about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take initiative to deliver a broad range of services that guide our guests throughout their stay. They feel empowered to be on the move and do whatever is needed at any given moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these transactions become part of the guest experience. Regardless of your specific role, there are several fundamentals critical to success (creating a safe workplace, following company policies and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are always on the go (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance). It is essential that Guest Experience Experts consistently perform these tasks (and other reasonable tasks assigned to them) well so guests remain satisfied and the hotel operates smoothly. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* At Courtyard, we are passionate about better meeting the needs of travelers worldwide. This has inspired us to create the first hotel specifically designed for business travelers, and today’s Courtyard experience empowers guests—no matter the purpose of their trip. We are seeking individuals who strive to achieve their goals and are passionate about delivering a guest experience that goes above and beyond, who enjoy being part of a small but ambitious team, and who love learning and continuously improving—all while having fun. By joining Courtyard, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.