Monitoring Operator

Description

Job Summary: Responsible for supervising and protecting people and premises through alarm and video monitoring, responding promptly to emergencies. Key Highlights: 1. Timely attention and response to emergency situations 2. Leading unfavorable situations and applying procedures 3. Broad responsibility for supervision and protection **Private Security Company Seeks:** ***Monitoring Operator*** **Job Objective:** As an operator of an alarm and video monitoring control center, security personnel, and/or emergency services, the incumbent will be responsible for the supervision and protection of all individuals and premises connected to the monitoring center; their ongoing mission is timely attention and response to emergency situations. Therefore, they must remain vigilant, respond to alarms, and lead unfavorable situations to implement and comply with established procedures—whether dispatching supervision teams, contacting authorities, or making notifications to the appropriate level. **Requirements:** * Bachelor’s degree in Criminology, Law, or related field (completed). * Languages: Basic English. * 1–2 years of experience in alarm and monitoring centers. * Intermediate computer equipment operation skills. * Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word). **Main Responsibilities:** * Handling emergency calls and situations. * Monitoring video surveillance systems. * Monitoring intrusion alarm systems. * Providing advisory support and assistance to system users. * Dispatching emergency response and/or supervision teams. **Other Skills:** * Strong conflict management skills. * Organized. * Negotiation skills. * Frustration tolerance. * Results-oriented. * Leadership skills. * Teamwork ability. * Sense of urgency. * Ability to work under pressure. **Work Schedule:** Monday to Saturday, 7:00 a.m. to 7:00 p.m. **Employment Offer:** * Monthly **net salary:** $15,000 MXN. * Biweekly payment. * Statutory benefits. Employment Type: Full-time Salary: $15,000.00 MXN per month Experience: * Monitoring Operator: 2 years (Mandatory) Work Location: On-site employment