After-Sales Coordinator

Description

Position Summary: Auteco Mexico is seeking an After-Sales Coordinator to ensure service excellence through the development of its distributor network, guaranteeing customer satisfaction and efficiency in maintenance and warranty processes. Key Highlights: 1. Leads after-sales operations with distributors 2. Manages warranties and spare parts in the electric automotive sector 3. Coordinates with internal departments to deliver technical solutions At AUTECO Mexico, we are a company focused on light-duty cargo transportation solutions powered by 100% electric technology, committed to innovation, operational efficiency, and sustainability. **After-Sales Coordinator (Automotive Sector / Electric Mobility)** **Location:** Culiacán, Sinaloa **Company:** Auteco Mexico **Position Objective** Ensure after-sales service excellence through proper operation, monitoring, and development of the distributor network, guaranteeing customer satisfaction, service quality, and efficiency in maintenance and warranty processes. **Main Responsibilities** * Coordinate and monitor after-sales operations with distributors (service, warranties, and spare parts). * Supervise compliance with service standards and brand guidelines at workshops. * Manage and track **warranty cases**, diagnostics, and response times. * Ensure availability and proper management of spare parts. * Train technicians and service advisors across the distributor network. * Monitor after-sales KPIs: service turnaround time, customer satisfaction, recurrence rates, etc. * Address and resolve critical incidents involving customers and distributors. * Coordinate with internal departments (operations, logistics, quality, engineering) to resolve technical issues. * Implement service process improvements and enhance customer experience. * Conduct distributor visits for auditing, monitoring, and technical support. **Candidate Profile** **Education:** Mechanical Engineering, Mechatronics, Automotive Engineering, or related field. **Experience:** * 3–5 years in after-sales, service, or technical support roles. * Experience in the automotive, fleet, or mobility sector (electric mobility preferred). * Experience managing distributor networks or workshops. **Key Knowledge Areas** * Automotive service processes * Warranty management * Technical diagnostics (preferably for electric vehicles) * Spare parts administration * After-sales KPIs * Service management systems **Competencies** * Customer orientation * Problem solving * Organization and follow-up * Effective communication * Teamwork * Quality focus **Performance Indicators (KPIs)** * Customer satisfaction level (NPS) * Response and resolution time * Fault recurrence rate * Service SLA compliance * Spare parts availability **Additional Requirements** * Willingness to travel * Valid driver’s license * Ability to work in the field Salary: $22,000.00 – $30,000.00 per month Benefits: * Salary increases * Flexible working hours * Option for indefinite-term contract Workplace: On-site employment