Temporary Customer Service Representative

Description

Position Summary: PAQUETEXPRESS is seeking talent for customer service roles, providing information, identifying customer needs, and documenting shipments to ensure the best shopping experience. Key Highlights: 1. Friendly, empathetic, and efficient customer service 2. Identification of customer needs to offer additional services 3. Focus on delivering the best customer shopping experience **PAQUETEXPRESS** A leading national logistics company with the broadest nationwide coverage and highest growth rate in the sector is seeking top talent. You are invited to join our outstanding team as: **CUSTOMER SERVICE REPRESENTATIVE** ***(temporary position due to maternity leave)*** Work Location: Blvd. E. Zapata and Río Batacudea No. 955 pte, Industrial Bravo. **Direct employment contract with the company!** Monthly income up to $14,224, composed as follows: * Base salary: $12,874 (bank deposit, tax-free) * Grocery vouchers: $1,350 * Dental care service * Funeral expense assistance * Uniform and personal protective equipment * Year-end bonus exceeding statutory requirements * Profit-sharing exceeding statutory requirements Additional Benefits: * Annual salary increase above statutory requirements * Annual performance bonus * Savings fund with annual returns and loan equivalent to one month’s salary * Financial services offering preferential loan terms, payroll advances, and debt consolidation * Insurance credit for major medical expense policies at preferential pricing * Credit for purchasing eyeglasses * Free medical services * Automobile insurance policy with a preferential discount of 45%–50% compared to market rates * 50% discount on personal shipments * Professional development training via digital platform * Career advancement opportunities through our Corporate University * Vacation bonus of 50% starting from the 5th year, increasing by 15% every 5 years * 3 paid days off during Holy Week * Children’s participation in school supplies contest * Children’s participation in Christmas contests with prize awards * Participation in Mexican Revolution contest with cash prizes MAIN RESPONSIBILITIES: Provide friendly, empathetic, and efficient service to customers at our counters/points of sale, deliver clear and timely information regarding destinations and delivery times, identify customer needs to offer additional services; always focusing on delivering the best customer shopping experience, and accurately document and collect payment for each shipment in compliance with current policies and procedures. REQUIREMENTS: * Education: High school diploma or incomplete undergraduate degree. * Experience: 1 year in customer service and cash handling. * Availability to rotate shifts: * 8:00 AM–4:00 PM * 11:00 AM–7:00 PM * Saturdays: 8:00 AM–2:00 PM OUR COMPANY IS INCLUSIVE, RESPECTS DIVERSITY, AND DOES NOT ENGAGE IN ANY FORM OF DISCRIMINATION. S O C I A L L Y R E S P O N S I B L E C O M P A N Y We are eager to learn more about you. Apply through this channel to proceed. Best of luck in your application process! Salary: $12,875.00–$14,816.00 per month Benefits: * Savings fund * Complimentary uniforms * Grocery vouchers Education: * Completed high school (Mandatory) Experience: * Customer service and cash handling: 1 year (Mandatory) Work Location: On-site employment