**Job Description** ------------------------- Ensure the proper operation of the business unit (BU) under their responsibility, guaranteeing correct customer service, operational safety, operational efficiency, and compliance with CEMEX's internal policies, rules, and regulations. **Main Responsibilities** --------------------------------- 1\. Lead and manage the Logistics personnel within the business unit and under their responsibility 2\. Monitor adherence to safety regulations and ensure compliance by all personnel present in the BU 3\. Supervise the operating costs of the BU and guarantee compliance with the assigned operating expense budget 4\. Ensure availability of finished products within the BU 5\. Request (from Local Transport Coordinator or Transport and Service Manager) the necessary fleet to operate and provide customer service for orders shipped from the BU 6\. Supervise and ensure daily reconciliation of finished goods inventories 7\. Supervise and ensure daily cash reconciliation at the BU (performed by Service and Dispatch Advisors) 8\. Supervise and ensure that valuables are sent through institutional channels transparently and correctly 9\. Supervise and ensure maintenance of equipment within the BU (forklifts, benders, cutters, rail unloading systems, railway tracks, cement pumps, loading/unloading lines, silos, cement packaging machines (if applicable)) 10\. Ensure and supervise order, cleanliness, and hygiene of all areas within the BU **Job Challenges** -------------------- * Personnel management (Service and Dispatch Advisors, Operations Supervisors, operational staff) * Direct interaction with customers * Ensuring operational integrity and compliance with Mexican regulations * Ensuring the safety and well-being of all individuals within the BU * Managing operating expenses * Compliance with the H\&SMS model **Required Skills and Knowledge** ------------------------------------------ Education: * Bachelor’s degrees: Computer Systems Engineering, Industrial Engineering, other engineering disciplines * English Language Proficiency: B2 level or higher Required Experience: * Operations Supervisor (3 years) or * Base Manager (2 years) * Logistics and Service Administrator (2 years) * CEDI Manager (2 years) * Transportation Administrator (2 years) * Demonstrate through evaluation and interview experience and skills in personnel management, team building, customer service, organization (workplace organization) Required Knowledge: * Intermediate Excel * Intermediate PowerPoint Critical Competencies: * Leadership * Organization and Planning / Time Management * Problem Solving * Results Orientation * Service Spirit and Customer Focus * Integrity and Trust **Relationships** -------------- Internal: * Logistics Operations Manager / Cluster Logistics Operations Manager (Report BU indicators, follow up on customer service issues, safety, legal matters, supply, personnel, among others) * Local Transport Coordinator / Transport and Service Manager (Ensure necessary fleet allocation to meet BU deliveries; follow up on delivery incidents) * Operations Supervisor (Supervise their work and ensure supervision tasks are fulfilled) * Service and Dispatch Advisor (Supervise their work and ensure customer service meets CEMEX standards; proper handling, reporting, and transmission of financial values) * Operational Support (Audit support and monitoring of BU operating expenses) * Logistics Administrator and Market Administrator (Delivery scheduling and tracking, customer visits, service-related matters) External: * Customers (Follow up on service-related matters at the BU) * Municipal/State Authorities (Ensure compliance with Mexican regulations regarding land use, property tax, etc.) * IMSS and/or STPS Authorities (Respond to audits or information requests) **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct our business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/motherhood/fatherhood, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees.