On-Site Network Technical Support

Description

Job Summary: People Hackers is seeking an on-site Network Technical Support Specialist focused on network and security solutions as a Cisco and Fortinet partner. Key Highlights: 1. Innovative company in network and security solutions 2. Real mid- to long-term professional development 3. Certifications, coaching, and continuous training **People Hackers is seeking an On-Site Network Technical Support Specialist in Solidaridad, Quintana Roo** ------------------------------------------------------------------------------------ **About Us** * An integrator of solutions, especially in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a Network Technical Support Specialist for on-site support at one of our clients in Mazatlán, located at the Dreams Sapphire Spa and Resort hotel in Puerto Morelos. **About Our Value Proposition** An excellent work environment, real mid- to long-term development, certifications, coaching, plus extensive training and hands-on experience — we offer: * **Starting salary** of MXN 13,000 (direct contract) + MXN 1,500 monthly bonus. 100% statutory benefits. Transportation assistance to the hotel and meals provided within the hotel. * **Work schedule**: Monday to Friday, 9:00 AM–6:00 PM or 8:00 AM–5:00 PM (to be confirmed), and half-day Saturdays. * **Work location**: Dreams Sapphire Hotel. V4HM+MQ Privada, Supermanzana 11 Manzana 9 Lote 10, 77580 Puerto Morelos, Q.R. (Transportation and meal assistance provided at the hotel) **What We’re Looking For:** * 1 year of experience in roles such as: Technical Support, Help Desk, Service Desk, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, Field Services, or On-Site Support. * Availability for on-site support across various locations for implementation, configuration, and network support — including access points (APs), cabling, devices, etc. A valid driver’s license is mandatory. * Minimum 1 year of experience with LAN/WAN/VLAN networks, handling of 2.4 GHz and 5 GHz frequencies, site surveys, heat maps, network topologies, equipment configuration, and network change implementation — including knowledge of Access Points, Routers, Switches, Wireless systems, Codecs, Modems, etc. * Familiarity with brands such as Cisco or Brocade, and Ruckus or Brocade antennas focused on Wi-Fi. * 6 months of basic experience with Firewalls (administration, support, configuration, ticket handling) using brands such as Fortinet, SonicWall, Juniper, etc. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and support). * Experience identifying failures, root causes, equipment replacements, and new installations. * Evidence reporting, activity documentation, and third-party escalation. * Strong customer service skills. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Wi-Fi, LAN, VLAN, IP networking fundamentals * Firewall (FW), Security, VPN * WAN, Routing, Router, Switch * Wireless support, Access Point support * Cisco AP, TCP, Monitoring *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69a07a285200004400923cce&source=indeed