End-User Technical Support (Software, Hardware, Networks, and Cabling)

Description

Job Summary: On-site and operational role focused on ensuring continuity of technological infrastructure and providing direct end-user support. Key Highlights: 1. End-user technical support (software, hardware, networks, and cabling) 2. Proficiency in Windows operating systems and basic knowledge of Linux 3. Preventive and corrective maintenance of equipment Job Posting End-User Technical Support (Software, Hardware, Networks, and Cabling) Location: León, Guanajuato Company: Tecnologías de la Información redes voz y datos SAS de CV Posted on April 17, 2026 Valid until May 15, 2026 Net Monthly Salary $15,000\.00 Apply Reference Number: 21115107 Description On-site and operational role focused on ensuring operational continuity of technological infrastructure and providing direct end-user support. Requirements * Required academic level: University undergraduate degree * Academic status: Intern * Required field of study (related disciplines): Telecommunications * Experience: 6 months \- 1 year in end-user technical support (software, hardware, networks, and cabling) * Knowledge and tools: + Operating Systems: Advanced experience with Windows 10/11 and basic familiarity with Linux environments. + Cabling Standards: Knowledge of TIA/EIA 568B standards for UTP cable termination. + Security: Handling backup systems and removal of viruses/malware. + Tools: Use of cable termination tools, cable certifiers, multimeters, among others. * Language(s): + None * Skills and competencies: + Customer orientation + Problem analysis and resolution + Teamwork + Communication + Proactivity + Continuous learning + Stress tolerance + Commitment * Candidate availability: + No travel required Working Hours Monday to Friday Full-time 09:00 \- 18:00 Responsibilities and Activities * End-User Support: On-site and remote technical assistance, resolving issues * Software (SW) Support: Installation, configuration, and updating of operating systems (Windows, Linux, Mac) and end-user applications. * LAN/WAN Networks: Technical support for small- and medium-scale networks, including router and switch configuration, and wireless connectivity. * Hardware (HW) Support: Preventive and corrective maintenance of PCs, notebooks, printers (laser/inkjet), and peripherals. * Structured Cabling: Installation of UTP cables (Category 6/6A), rack cable management, RJ45 jack termination, and horizontal cabling organization. * CCTV and Video Surveillance: Installation, configuration, and maintenance of IP cameras, PTZ cameras, DVRs, and NVRs. Benefits Offered by the Company * Statutory benefits * Indefinite-term employment contract Recruitment Process * Interview \- Interview scheduled during business hours * Start date of your recruitment process: April 17, 2026 * Duration of recruitment process: 1 week About the Company