ADS, A Leading Information Technology Services Company, Is Seeking. **Position:** Help Desk Coordinator **Responsibilities:** * Promptly follow up on incidents/requests directly with the client to ensure timely responses in accordance with SLAs. * Assign tasks to team members, ensuring the availability of necessary resources. * Manage and coordinate human and material resources within daily operations, supervising and guaranteeing compliance with established service levels, verification of adherence to standards and processes. * Review tickets in help desk tools to ensure proper management and SLA compliance. * Responsible for creating the backlog of incidents and requirements for the next day's operational planning, ensuring appropriate service delivery according to client-agreed service levels. * Serve as communication liaison between first-level support engineers and second- and third-level support teams, as well as with the client. * Provide proper support and response to user issues, field engineering requests, and help desk operator needs. **Education:** Technical degree in Administrative Computing, IT, Administration, or higher. **Skills:** Office Suite, Collaborative Platforms, Problem Solving, Service Desk Tools. **Work Schedule:** Monday to Friday from 08:30 am to 6:00 pm; Saturdays from 09:00\- 2:00 pm Monthly Salary, Telephone Equipment and Computer Provided Job Type: Full-time Salary: $12,000\.00 per month Work Location: On-site