Operations Team Leader

Description

Job Summary: Lead nighttime operations at a center, ensuring operational continuity, managing talent and resources, maintaining quality control, and resolving incidents. Key Highlights: 1. Leadership in nighttime operations and operational continuity. 2. Personnel and resource management for efficiency. 3. Quality control, KPI monitoring, and incident resolution. Imile invites you to join our team for the position of: **Center Operations Team Leader** **Responsibility: Nighttime Operations** ----------------------------------------- ### **1\. Leadership and Operational Continuity** * **Strategic Support:** Assist the *Hub Leader* in comprehensive shift supervision, ensuring uninterrupted operations and strict adherence to cut-off times. * **Regulatory Compliance:** Ensure full compliance with security policies, inventory control procedures, and current operational regulations during nighttime hours. ### **2\. Talent and Resource Management** * **Personnel Coordination:** Organize the operations team to ensure adequate staffing at the right time for **unloading, sorting, and loading** stages. * **Operational Efficiency:** Optimize human resource allocation based on incoming cargo volume. ### **3\. Quality Control and Performance (KPIs)** * **Productivity Monitoring:** Supervise key indicators (scanning efficiency and productivity per person) to identify bottlenecks. * **Continuous Improvement:** Implement immediate process adjustments to enhance the nighttime team’s performance. ### **4\. Real-Time Incident Resolution** * **Anomaly Management:** Detect and correct loading errors, misrouted packages, or workflow delays. * **Proactive Escalation:** Respond immediately to issues and escalate to higher levels any cases that jeopardize operations. ### **Location: León de Aldama, Gto**