IT SUPPORT

Description

Position Summary: We are seeking a Technical Support Engineer with experience in industrial environments to ensure operational continuity of systems by providing support for applications, infrastructure, and technological equipment. Key Highlights: 1. Application, infrastructure, and technological equipment support 2. Local and corporate ticket management and tracking 3. Repair and maintenance of computer equipment **Universo de Oportunidades is seeking IT SUPPORT in Silao de la Victoria, Guanajuato** ---------------------------------------------------------------------------------- **URGENT \| Industrial and Control IT Technical Support Engineer** ------------------------------------------------------------------- **Location:** Silao, Guanajuato Puerto Interior **Work Mode:** On-site **Rotating shift schedule (MANDATORY)** We are seeking a **Technical Support Engineer** with experience in industrial environments to provide on-site application, infrastructure, and technological equipment support, ensuring system operational continuity. ### **Requirements** * Minimum **2 years of experience** in IT technical support. * Intermediate English (**reading and writing**) mandatory. * Availability for **rotating shifts and overnight on-call duties**. * Experience in industrial environments (preferred). ### **Responsibilities** * Diagnosis and support for industrial and office applications. * Management and tracking of local and corporate tickets. * Escalation to second-level support and coordination with vendors for warranty and support services. * Change control and updates within systems. * Administration and updating of technical documentation (manuals and procedures). * Support for Windows operating systems and Office suite. * Repair and maintenance of computer equipment. * Inventory control and equipment assignment. * Support and configuration of industrial equipment (desktops and mobile devices). ### **Technical Knowledge** * Windows operating systems (all versions). * Microsoft Office. * Basic programming and database handling. * Basic infrastructure: + Physical and virtual servers + LAN/WLAN networks + Cisco switches and equipment + Windows services (Active Directory, DHCP, DNS) ### **Desirable Skills** * SQL and Visual Studio 2017 (C\# / Visual Basic). * Basic knowledge of PLC \& OPC (Open Platform Communications). * Support for industrial devices (printers, handheld scanners, and mobile computers). ### **Schedule** **Rotating shift schedule (6 working days x 2 days off):** * 1st shift\* * 2nd shift\* * 3rd shift\* ### **We Offer** Starting salary: **$16,000 gross monthly** Salary increase at 6 months and 1 year (up to $18,000 gross) Bi-weekly payroll payment Benefits exceeding legal requirements: * On-site cafeteria * Transportation provided * Continuous training * Professional development and growth plan * 2% savings fund * English language development **If you meet the profile, apply through this channel or send your CV to:** * **Desired education level:** Higher education \- degree holder **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * support * TICKET SYSTEM * Open Platform Communications] *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699dfe116d00007800654c86\&source\=indeed*