Customer Service Position

Description

Position Summary: DELDHY WESTERN PRODUCTS is seeking a customer service professional responsible for client engagement, order tracking, shipment management, and specialized customer support. Key Highlights: 1. Effective client-enterprise engagement 2. End-to-end order and shipment management 3. Specialized customer support and incident resolution ***DELDHY WESTERN PRODUCTS*** A San Francisco del Rincón-based company dedicated to hat manufacturing, proudly promoting our municipality’s name. *"We are a tradition—and with our hats, we inspire your lifestyle."* **WE SEEK:** *Customer Service Position* **KEY RESPONSIBILITIES:** * Client-enterprise engagement * Addressing customer inquiries and incident follow-up * Order preparation and tracking * Shipping label preparation and end-to-end shipment tracking until delivery to the customer * Logistics coordination with courier services * Specialized customer support * Processing return forms **WE OFFER:** * Social Security benefits * Year-end bonus (Aguinaldo) * Paid vacation and vacation premium * Savings fund (Caja de Ahorro) * Free parking * Sales commission * Work schedule: Monday to Friday (9:00 AM–2:00 PM and 3:00 PM–6:00 PM) **REQUIREMENTS:** * Formal and comprehensive customer service knowledge * Strong organizational skills and discipline in daily tasks * Minimum 2 years of experience in customer service * Proficiency in Excel (preferred) * Excellent verbal communication skills * High school diploma or incomplete undergraduate degree Our office is located at Calle Álvaro Obregón \#602, Col. Purísima Concepción, San Francisco del Rincón WhatsApp: 4761095272 Employment type: Full-time Salary: $3,000\.00 \- $3,500\.00 per week Benefits: * Salary increases * Savings fund (Caja de Ahorro) * Discounts and preferential pricing * Company parking * Option for indefinite-term contract * Complimentary uniforms Education: * Completed bachelor’s degree (preferred) Work location: On-site employment