Technical Support

Description

Position Summary: Ensure the operational continuity of the technology infrastructure through advanced support, system, network, and perimeter security administration. Key Highlights: 1. Key role in ensuring the operational continuity of the technology infrastructure. 2. Broad responsibility for system, network, and security administration. 3. Opportunity to implement best practices in information security. **Position Objective** Ensure the company’s technology infrastructure operational continuity by providing advanced user support, administering systems, networks, and perimeter security, as well as implementing information security best practices. **Main Responsibilities** * Provide second- and third-level technical support to users and critical incidents. * Administer, configure, and maintain user and server operating systems, ensuring access rights, permissions, and security policies. * Implement, administer, and monitor security solutions: firewalls, antivirus, and VPNs. * Configure and administer **site\-to\-site and remote access VPNs**, firewall rules, NAT, security policies, and network segmentation. * Administer and support network infrastructure: switches, routers, and connectivity devices. * Manage network availability, performance, and security using monitoring tools and best practices (logs, alerts, hardening). * Provide support and administration for enterprise collaborative services: email, file servers, web servers, and intranet. * Support enterprise applications (Office 365, ERP, CRM, Core, or other internal systems). * Interact with servers and database managers for support and incident resolution. * Document procedures, network diagrams, configurations, and contingency plans. * Support implementation of infrastructure and security improvements, upgrades, and projects. **Requirements** * Bachelor’s degree or Engineering in Systems, Computer Science, Telecommunications, or related field (completed). * **Minimum 2–3 years of experience** in technical support, networking, and security. * Proven experience in **firewall configuration and administration**. * Solid knowledge of networking (TCP/IP, VLAN, DNS, DHCP, NAT). * Experience administering **Windows Server and Linux** operating systems. * Knowledge of structured cabling and network topologies. * Proficiency with backup, monitoring, and security tools. * Virtualized environments experience (VMware, Hyper\-V) is desirable. * Experience with Office 365 / Azure AD Employment Type: Full-time, Indefinite-term Salary: $12,000\.00 \- $16,000\.00 per month Relocation/Moving Ability: * 37300, Lomas de La Trinidad, Gto.: Able to relocate to work without difficulty or plan to move before starting employment (Mandatory) Education: * Completed bachelor’s degree (Desirable) Experience: * IT Support: 2 years (Mandatory) Work Location: On-site employment