Hardware Support Engineer

Description

**Qvitek**, a Mexican software development company, specializes in creating customized enterprise solutions that drive innovation and efficiency. **Objective:** Ensure the availability, security, and continuous operation of the organization's technology infrastructure by providing comprehensive technical support to users and serving as the escalation point for critical incidents. Responsibilities include incident resolution, preventive and corrective maintenance, network and server administration, as well as the design, implementation, and optimization of technology systems and projects aligned with information security initiatives and continuous improvement. **Education:** Bachelor's degree in Computer Systems Engineering, Information Technologies, Computer Science, or a related field **Language:** English B1 **Experience:** · Minimum 3 years of experience in technical support, IT infrastructure, and system administration. · Experience in technology infrastructure support and operations environments. · Preferred experience in the automotive or manufacturing industry. **Management Skills:** · IT Service Management (ITIL) · Documentation and report generation. · Proficiency in ticket management tools. **Technical Knowledge:** · Windows XP, 7, 8, 10 and later versions · Preventive maintenance of industrial PCs. · Architecture of industrial mobile devices * **Security and diagnostic software proficiency:** McAfee / Corporate Antivirus, Vulnerability Protection tools, NetSupport or other remote support tools. * **Advanced Acronis usage (v16 or later):** Manual and automatic backups, full and partial restoration. * **General knowledge of industrial PCs:** Hardware maintenance, PC backups. · Business Continuity Plan (BCP) concepts and emergency response strategies · UPS maintenance and diagnostics * **Connectivity diagnostics:** LAN / WAN · Cybersecurity knowledge, ISO/IEC 27001, Harding, and incident management. · Use of monitoring, backup, and data recovery tools. · Field Services (Handhelds) support · Execution of preventive maintenance plans **Soft Skills:** · Results-oriented · Problem-solving ability. · Adaptability. · Effective communication. · Self-directed learning **Certifications:** ITIL® 4 Foundation, NOM\-009\-STPS\-2011, NOM\-017\-STPS\-2024 **Schedule:** * Monday to Friday, **rotating shift** * On-site: Silao, Guanajuato **What We Offer:** * Statutory benefits * Continuous training * Performance Management * Excellent work environment * Participation in high-impact projects within a leading automotive industry business group. Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Salary increases * Transportation allowance or service * Employee discounts * Company parking * Employee referral program * Company-provided mobile phone * Complimentary uniforms Workplace: On-site employment