After-Sales BDC Supervisor

Description

Position Summary: We are seeking a dynamic, results-oriented leader to coordinate the After-Sales Business Development Center, overseeing service appointment generation. Key Highlights: 1. Team leadership to supervise, train, and motivate BDC agents. 2. Appointment scheduling to ensure maximum workshop occupancy. 3. Implementation of commercial strategies for customer retention. **GRUPO FLOSOL IS LOOKING FOR YOUR TALENT!** We seek a dynamic, results-oriented leader to coordinate our After-Sales Business Development Center at Chevrolet Flosol Eulogio Parra. Your primary mission will be to supervise the team responsible for service appointment generation, follow-up on unaccepted estimates, and customer recovery—ensuring maximum workshop occupancy and an exceptional customer experience. **Key Responsibilities** Team Leadership: Supervise, train, and motivate BDC agents to achieve daily and monthly KPIs. Appointment Management: Monitor call flow (inbound/outbound) and messages to ensure full workshop scheduling. Data Analysis: Generate conversion reports (calls vs. scheduled appointments vs. attended appointments). Service Quality: Ensure team adherence to brand service protocols and customer satisfaction standards. Commercial Strategy: Implement retention campaigns, preventive maintenance reminders, and follow-ups on "Recall" campaigns. **Requirements** Experience: Minimum 1 year in call center supervision, commercial roles, team-based work, automotive BDC, or customer service departments within dealerships. Technical Knowledge: Proficiency in CRM systems and advanced Microsoft Office suite. Soft Skills: Excellent verbal communication, negotiation ability, objection handling, and resilient leadership. Education: Completed or incomplete bachelor’s degree in Business Administration, Communications, Marketing, or related field. **We Offer** Base salary: $12,000 MXN per month + attractive commission scheme based on goal achievement. Statutory benefits. Life insurance. Profit-sharing. Year-end bonus (Aguinaldo). Growth opportunities within the automotive group. Ongoing training provided by the manufacturer. Inclusion is a core value at Grupo Flosol; therefore, we provide equal employment opportunities to all. We do not discriminate against any candidate wishing to join our company. It is our intention to provide equal employment opportunities to all qualified candidates and to base hiring decisions solely on job-related factors. Employment Type: Full-time Salary: $12,000.00 – $18,000.00 MXN per month Benefits: * Life insurance Work Location: On-site employment