**Company:** OTUS **Location:** Av. Paseo de los Leones 99, Cumbres Elite 5th Sector, Monterrey, N.L. **Salary:** $3,700 per week **Schedule:** 7:00 am to 7:00 pm (fixed shift) **Employment Type:** Full-time **Job Description** At **OTUS**, we are seeking a **Service Manager** responsible for coordinating and supervising the security guard team at the assigned site. This position requires leadership, operational control, and the ability to ensure high-quality customer service. **Responsibilities** * Supervise, coordinate, and lead the security guard team. * Assign roles, posts, and tasks at the start of each shift. * Verify compliance with security instructions and protocols. * Conduct regular patrols and monitor critical areas. * Respond to incidents, prepare reports, and follow up accordingly. * Monitor attendance, appearance, and discipline of staff. * Review logbooks and coordinate shift changes. * Serve as the direct liaison between the company and the client. * Maintain order, cleanliness, and safeguarding of area equipment. **Requirements** * Minimum 1 year of experience as Service Manager, Supervisor, or similar role. * Education: Secondary school or high school diploma. * Personnel management and leadership skills. * Strong interpersonal and communication skills with clients. * Flexible availability to meet scheduling needs. **Competencies** * Leadership * Effective communication * Problem solving * Working under pressure * Decision making **We Offer** * Weekly salary of $3,700 * Timely payment * Statutory benefits * Job stability * Growth opportunities Job Type: Full-time, Indefinite-term contract Salary: $3,700.00 per week Benefits: * Educational support * Option for indefinite-term contract * Life insurance * Free uniforms Workplace: On-site employment