Post-Implementation Support Analyst

Description

Position Summary: We are seeking a Hypercare/Post-Implementation Support Agent to handle incidents, provide support, and document processes within a digital transformation environment. Key Highlights: 1. First- and second-level support to internal and/or external users 2. Incident analysis, documentation, and escalation 3. Accelerated learning in post-implementation support WE ARE LOOKING FOR A HYPERCARE / POST-IMPLEMENTATION SUPPORT AGENT! Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. Department: Operations / Systems / Support / Digital Transformation Key Responsibilities Handle incidents and requests arising from implementation or migration activities. Provide first- and second-level support to internal and/or external users. Analyze, document, and escalate incidents according to defined workflows. Validate affected information, transactions, and processes. Track tickets to closure while meeting SLAs. Support operational corrections, reprocessing, or temporary adjustments. Identify recurring errors and propose containment actions. Accompany users during system stabilization. Document lessons learned and contribute to the knowledge base. Requirements Education: Completed high school (technical diploma or incomplete bachelor’s degree in systems, administration, or related field preferred). Experience: 1–2 years in operational support, help desk, or implementation projects (preferred). Familiarity with administrative systems, CRM, or ERP. Ticket management (Jira or Salesforce preferred). Basic to intermediate Excel skills. Correct spelling and clear writing for documentation purposes. Basic understanding of operational processes. · We Offer Base salary: $12,000 gross per month Statutory benefits Accelerated learning in post-implementation support Collaborative, results-oriented work environment Opportunity for continued employment based on performance and project needs Are you interested? Apply through this channel. -Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 20 and 45 years Keywords: analyst, support, apoyo, soporte