On-Site Technical Support Engineer – Experienced

Description

Job Summary: We are seeking an On-Site Implementation and Support Engineer to provide technical support and personalized assistance to government-sector clients, performing hardware and software diagnostics and repairs. Key Highlights: 1. On-site technical support and personalized customer service 2. Diagnosis and repair of malfunctions in printers, equipment, and software 3. Preventive and corrective maintenance of technological equipment A leading technology company with over 38 years in the market invites you to join its outstanding team as: ON-SITE IMPLEMENTATION AND SUPPORT ENGINEER. JOB PURPOSE: 1.- Serve as on-site technical support at client facilities to resolve reported issues/tickets (government-sector clients). 2.- Provide personalized on-site customer service. 3.- Request spare parts or necessary equipment from the immediate supervisor to close reported issues. 4.- Maintain close communication with the coordinator. 5.- Perform preventive and/or corrective maintenance. 6.- Fulfill all agreements and commitments made with the client. 7.- Document every single incident. RESPONSIBILITIES: 1.- Receive internal or external client reports/tickets for resolution, performing the following activities: -Diagnosis and repair of malfunctions in printers, UPS units, plotters, scanners, and peripherals in general. -Installation of computer system images. -Diagnosis and repair of malfunctions in computer equipment (laptops and desktops). -Software installation (OS, Office, Antivirus, plugins, etc.) and institutional applications. -Basic network configuration to connect devices (Domain, etc.). -Email setup. -Recovery and digitization of user-signed reports. -Basic antivirus support (installation, updates, etc.). 2.- Basic desktop management support. 3.- Respond promptly to each report/ticket. 4.- Submit requests for equipment or spare parts to the coordination team for timely resolution. 5.- Maintain constant communication with the client to inform them of service status. 6.- Follow up until service completion. 7.- Close reports/tickets in the system. 8.- Document in the account control system. 9.- Generate corresponding statistical reports. CANDIDATE PROFILE: -Education: Technician in Systems, Technician in Computer Maintenance, Technician in Administrative Informatics, Systems Engineer, Telecommunications and Electronics Engineer, or related field. *Must hold a full academic certificate, degree, and/or professional license. (MANDATORY) -Experience: 2 years in a similar position. -Training and job-specific knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. -Skills: Handling of technological materials and tools. WE OFFER: Base salary of $12,000 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (We are not staffing agencies). Ongoing training. 100% IMSS registration. Local mobility. IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM! "Our company is committed to promoting equality and non-discrimination; therefore, HIV and pregnancy tests will never be requested as a condition for hiring, continued employment, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, functional diversity, or any other personal characteristic, have equal opportunities to join our team."-Requirements- Minimum education: Upper secondary education – Technological High School Diploma 2 years of experience Age: between 24 and 45 years Knowledge: Communication, Hardware, Engineering, Reporting, Operating Systems, Support, Technical Support, Technology, Customer Problem Resolution Willingness to travel: Yes Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist