Rebet is a cutting\-edge social "sportsbook" that revolutionizes play\-for\-fun sports predictions by integrating them into a social gaming environment. With a unique blend of promotional play and loyalty rewards, we offer sports enthusiasts a dynamic platform to earn prizes while participating in sports games! We create a social atmosphere throughout the application by allowing users to bet directly against one another and enjoy a full scale social media platform! We're looking for a dedicated and enthusiastic **Customer Support Representative** to join our team. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you. **What You'll Do** * Respond promptly to customer inquiries via email and live chat * Provide accurate information about our products and services * Assist customers with troubleshooting and resolve issues effectively * Document customer interactions and maintain detailed records in our system * Collaborate with the team to improve service and customer satisfaction * Follow company procedures while delivering high\-quality support **What You Bring** * Experience in customer service, call center, or office environments (preferred) * A client\-first mindset with excellent verbal and written communication skills * Strong English proficiency ... work is conducted in written and spoken English * Proficiency with computer systems and data entry **Why Join Us?** Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence. Job Type: Full\-time Expected hours: No less than 40 per week Flexible scheduling options * Day Shift * Night Shift * Overnight Shift This position is onsite at our Monterrey, MX .