Apple Technical Support / MacStore Pabellon M - + Uncapped Commissions

Description

Job Summary: We are seeking a passionate Apple Technical Support Technician who excels in customer service and problem resolution, responsible for diagnostics, repairs, service follow-up, and promotion of additional services. Key Highlights: 1. Join the leading team and earn Apple Official Certification. 2. Professionalize your technical career with certifications and growth. 3. Customer-focused: Passion for service and problem resolution. Apple Technical Support Technician | MacStore | Pabellon M Join the leading team and earn Apple Official Certification! Compensation Structure Base Monthly Salary: $11,000 MXN (gross), with short-term growth potential. Face-to-Face Bonus: $2,500 MXN monthly. Food Vouchers: $350 MXN monthly. Benefits from Day One Direct employment with 100% IMSS registration. Thirteenth-month bonus (Aguinaldo): 17 days (increases with seniority). Profit Sharing (PTU): Up to 3 months’ salary. Life insurance with funeral expense support. Vacation: 12 days starting from the first year. Additional Benefits Upon Permanent Hiring Apple Certified Macintosh Technician (ACMT) certification fully covered by the company. Salary increase and uncapped commissions for services and add-ons. (Effective upon certification) Attendance Bonus: 10% additional on base salary. Savings Fund to support your financial growth. Exclusive discounts and partnerships with prestigious brands. Required Profile Completed high school or technical degree (mandatory). Minimum verifiable experience in computer and telecommunications maintenance. Customer-focused: Passion for service and problem resolution. Schedule availability: Rotating shifts from 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday off. Core Responsibilities Provide Apple user support. Perform diagnostics, repairs, and service follow-up. Promote additional services (AppleCare, maintenance plans). Meet quality metrics and response time requirements. Interested in professionalizing your technical career? Apply through this channel and we’ll contact you for an interview.-Requirements- Minimum education: Upper secondary education – General High School years of experience Knowledge: Maintenance, Microsoft Excel Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist