OPERATIONAL SUPPORT ANALYST

Description

Job Summary: This position seeks an Operational Support Analyst to handle support requests from the branch network, providing training, guidance, and incident resolution. Key Highlights: 1. Handle support requests from the branch network. 2. Develop skills to resolve specific cases. 3. Establish strategies to meet performance metrics. **Location:** MONTERREY, Nuevo León, MX **Category:** Administration **Requisition ID:** 120608 **Operational Support Analyst SOA** **Monterrey, Nuevo León** At Banorte, we seek unique, strong, and extraordinary talent to drive the country’s transformation and innovation, becoming a powerful ally for robust growth with Mexico. We are convinced that the combination of solidarity, innovation, respect, loyalty, and responsibility is the perfect formula to become the best team in the financial sector. **Job Objective:** Address support requests from the branch network regarding training needs, guidance, support, lack of functionality, new products, incidents, regulations, etc., with the aim of supporting branches in delivering services to their customers. Each day you will face **new and interesting challenges** in your role, for which you will be responsible for: * Developing skills to resolve each specific case * Analyzing branch calls using system tools * Applying acquired knowledge to support branch network executives * Establishing strategies to meet established performance metrics * Assessing the nature of issues to determine whether they require operational resolution or should be escalated as incidents **Requirements:** * Professional education: Bachelor’s Degree in Administration\- Bachelor’s Degree in Computer Science\- Certified Public Accountant * Years of experience: 1 * Areas of experience: Operations * Required knowledge: Altamira, Origina CREA, Visión, Office * Languages: N/A * Willingness to travel: N/A * Willingness to relocate: N/A At Banorte, we operate under a principle of equal opportunity. Therefore, we do not discriminate based on age, ethnic origin, nationality, gender, sexual orientation, marital status, social condition, health status, religious beliefs, political doctrine, or disability.