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Founded 16 years ago by Stanford University graduates, we currently operate in six countries: Mexico, Colombia, Spain, Italy, Portugal, and Brazil—establishing ourselves as a leading player in the global financial landscape. \n**Our journey is defined by an unwavering commitment to helping people settle their debts and regain financial freedom.**\n\nWe are seeking our next **Customer Service Executive** to join the Bravo team within the **Mexico Customer Service** department at our corporate office in **Pachuca**. You will be a key player in our operations, responsible for delivering exceptional customer service and follow-up, ensuring customer satisfaction and helping them restore their financial peace of mind.\n\n**What will your challenges be?**\n\n* Manage a client portfolio provided by us\n* Deliver customer service, offering solutions and alternatives\n* Conduct timely follow-ups with clients to ensure solutions aligned with their needs\n* Handle telephone calls\n* Achieve personal, team, and country-level targets\n\n**What do you need?**\n\n* Minimum experience in customer service\n* Incomplete or completed bachelor’s degree\n* Strong organizational skills\n* Service-oriented attitude (e.g., effective communication, active listening)\n\n**What we offer you**\n\n* Base salary: $8,364.00 + **Performance Bonus (up to $6,300)**\n* Statutory benefits from day one (vacation days, **20-day year-end bonus**, vacation premium)\n* Internal career path\n* +2 additional vacation days!\n\nYou’ll work in a dynamic environment where dedication and analytical skills drive our success. 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