Support Technician

Description

Job Summary: We are seeking a Support Technician to handle on-site or field tickets, perform maintenance and repair of printers and multifunctional devices, and follow up on reports. Key Highlights: 1. Specialized technical support for printers and multifunctional devices. 2. On-site and field ticket resolution, troubleshooting failures, and providing technical advice. 3. Opportunity to work with various well-known brands in the industry. Job Offer Support Technician Location: Azcapotzalco, Mexico City Company: COMERCIALIZADORA DOPAJ Posted on May 15, 2026 Valid until June 2, 2026 Net Monthly Salary $10,000\.00 \- $14,000\.00 Apply Folio: 21135622 Description Requirements: Proven experience in technical support for printers and multifunctional devices. Higher Secondary Certificate / Technical Degree in Systems, Electronics, or related field. Courses or Certifications (Mandatory). In-depth knowledge of repairs for Sharp, Samsung, HP, Lexmark, and Ricoh printers and multifunctional devices. Availability for flexible hours and travel. Experience using and handling generic consumables. Main Responsibilities: Handle assigned tickets on-site or in the field via the Help Desk. (Hardware/software/connectivity troubleshooting, spare parts and consumables delivery, remote failure resolution, telephone technical advice, support for external reports — travel allowances will be provided when assigned, equipment rehabilitation, diagnostics, and other related activities). Track and close assigned tickets in the Help Desk system. Maintain order and organization in report documentation. Submit requested reports/manuals to the department head. When working on-site (government or private institutions), comply with internal rules and programs. Maintain primary communication with the Help Desk Coordinator and direct supervisor. We offer: Schedule: Monday to Friday. Statutory benefits (100% IMSS coverage, year-end bonus, vacation, and vacation premium). Additional benefits (grocery vouchers, life insurance, and savings fund). If you meet the profile, apply through this channel! Requirements * Required Academic Level: High School or Vocational Training * Experience: 6 months \- 1 year as a Support Technician * Knowledge and Tools: + Printers + Technical Support + Preventive and Corrective Maintenance of Printers * Language(s): * Skills and Competencies: + Results-oriented + Autonomy + Proactivity + Teamwork + Critical Thinking + Leadership * Candidate Availability: + Travel required Schedule Monday to Friday Full-time 09:00 \- 19:00 Schedule Clarifications: Yes Functions and Activities * Printer Technical Support * Field Work The Company Offers * Statutory Benefits * Bonus * Additional Benefits * Probationary Contract Recruitment Process * Recruitment Process Start Date: May 15, 2026 * Recruitment Process Duration: 2 Weeks