Returns Agent

Description

Job Summary: Manage the collection of damaged products, delivery of replacement products, and application of Credit Notes, including warranty tracking. Key Responsibilities: 1. Manage collections, deliveries, and credit note procedures 2. Analytical, Organized, Proactive, Works well under pressure, Negotiation 3. Review and analyze evidence for warranty approval **Objective:** Manage the collection of damaged products and delivery of replacement products; as well as request the application of Credit Notes **Mandatory Requirements:** 1\. High school diploma or incomplete university degree 2\. Age: up to 45 years old 3\. Employment stability 4\. One year of experience tracking product returns 5\. Flexible availability of working hours 6\. Intermediate Excel skills (filters, searches, formulas) 7\. \*\*Reside in CDMX or State of Mexico \*\*Personal attributes: Analytical, Organized, Proactive, Works well under pressure, Negotiation ability, **Responsibilities:** * *Generate requests for collection of damaged products* * *Manage delivery and installation of replacement products* * *Negotiate with customers collection and delivery dates* * *Submit applications for Credit Note authorization* * *Review and analyze evidence for warranty approval* * *Determine applicable warranty type* * *Track return forms and warranty approvals* ***Remote work (Home Office)*** ***Working Hours: Mon–Fri, 8:30 AM–6:00 PM*** ***Gross Salary: $12,000 (approx. $10,500 net)*** ***Food vouchers: $1,300*** ***30-day bonus (aguinaldo)*** ***Life insurance*** ***Vrim discount card***