Systems and Support Implementer

Description

Job Summary: We are seeking a Systems Implementer responsible for customer support, incident handling, implementation, and follow-up of technology solutions. Key Highlights: 1. Customer-reported incident handling and follow-up 2. Equipment installation, configuration, and inspection 3. Professional growth and training on technology projects We are seeking a Systems Implementer responsible for customer support, incident handling, implementation, and follow-up of technology solutions for clients. MAIN RESPONSIBILITIES • Customer-reported incident handling and follow-up • Ticket registration and management using tools such as JIRA • User and helpdesk support provided by the client • Equipment installation, configuration, and inspection (terminals, computers, accessories) • Equipment control and inventory (POS systems, computing devices, peripherals) • Delivery of supplies (rolls, equipment) with corresponding documentation • On-site visits to clients or municipalities • Follow-up on solutions until closure REQUIREMENTS • Technical degree or bachelor’s degree in systems, computer science, or related field • Experience in technical support or systems implementation • Basic/intermediate proficiency with ticketing tools (JIRA preferred) • Willingness to travel • Strong customer service skills • Process organization and tracking ability • Field problem-solving capability WE OFFER • Monthly base salary • Job stability • Professional growth • Training on technology projects We are seeking a Systems Implementer responsible for customer support, incident handling, implementation, and follow-up of technology solutions for clients. Main Responsibilities: • Customer-reported incident handling and follow-up • Ticket registration and management using tools such as JIRA • User and helpdesk support provided by the client • Equipment installation, configuration, and inspection (terminals, computers, accessories) • Equipment control and inventory (POS systems, computing devices, peripherals) • Delivery of supplies (rolls, equipment) with corresponding documentation • On-site visits to clients or municipalities • Follow-up on solutions until closure Requirements: • Technical degree or bachelor’s degree in systems, computer science, or related field • Experience in technical support or systems implementation • Basic/intermediate proficiency with ticketing tools (JIRA preferred) • Willingness to travel • Strong customer service skills • Process organization and tracking ability • Field problem-solving capability Desirable: • Experience with government or municipal projects • Hardware knowledge (terminals, printers, computing equipment) • Inventory management experience We Offer: • Base salary • Job stability • Professional growth • Training on technology projects We are seeking a Systems Implementer responsible for customer support, incident handling, implementation, and follow-up of technology solutions for clients. Main Responsibilities: • Customer-reported incident handling and follow-up • Ticket registration and management using tools such as JIRA • User and helpdesk support provided by the client • Equipment installation, configuration, and inspection (terminals, computers, accessories) • Equipment control and inventory (POS systems, computing devices, peripherals) • Delivery of supplies (rolls, equipment) with corresponding documentation • On-site visits to clients or municipalities • Follow-up on solutions until closure Requirements: • Technical degree or bachelor’s degree in systems, computer science, or related field • Experience in technical support or systems implementation • Basic/intermediate proficiency with ticketing tools (JIRA preferred) • Willingness to travel (once per month to municipalities near CDMX) • Strong customer service skills • Process organization and tracking ability • Field problem-solving capability Desirable: • Experience with government or municipal projects • Hardware knowledge (terminals, printers, computing equipment) • Inventory management experience We Offer: • Base salary • Job stability • Professional growth • Training on technology projects • Subsidized cafeteria . -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Willingness to travel: Yes Keywords: system, support, apoyo, soporte