Apple Technical Support

Description

Job Summary: We are seeking an Apple Technical Support Technician to perform diagnostics, repairs, service follow-up, and promotion of services, with a strong focus on customer service. Key Highlights: 1. Technical training required for the position 2. Apple Certification (ACMT) paid by the company 3. Experience in repairing computer and telecommunication equipment MacStore is the leading Apple product and service distributor in Latin America. (APR Apple Premium Reseller). At MacStore, you will receive the technical training necessary for your role and gain lifelong experience. **Apple Technical Support Technician – MacStore** **Location:** Plaza San Pedro or Macroplaza, Mexicali **We Offer** * Gross monthly salary: $13,230, paid biweekly (15th and last day of the month) * Face-to-face bonus: $1,500 per month * Punctuality bonus: $1,250 per month (starting from the 2nd month) * Grocery vouchers: $350 per month (starting from the 2nd month) **Benefits from Day One** * Direct employment with the company * 100% IMSS registration * 17-day Christmas bonus * Profit-sharing (PTU) of up to 3 months * Life insurance * Funeral expense assistance * 12 vacation days from the first year **Benefits Upon Permanent Employment** * Apple Certification (ACMT) paid by the company * Uncapped commissions for selling services or products * Savings fund * Exclusive discounts and agreements for employees **Required Profile** * High school diploma or completed technical degree * Experience in repairing computer and/or telecommunication equipment * Customer-focused mindset and problem-solving orientation * Availability for rotating shifts Monday through Sunday (midweek day off) **Shifts** Opening shift: 11:00 AM to 8:00 PM Closing shift: 12:00 PM to 9:00 PM **Main Responsibilities** * First- and second-level Apple technical support * Equipment diagnostics and repair * Service order follow-up * Promotion of additional services and solutions to customers