Technical Support Engineer - Customer Service

Description

Job Summary: We are seeking a passionate customer service professional to empower our community and deliver first-level technical support, resolving incidents and inquiries regarding the platform. Key Highlights: 1. First-level customer service and technical support 2. Problem analysis and improvement creation 3. Professional competency development within the community We are a leading software development company. We seek a customer service–oriented professional who will help enhance the professional competencies of our community and provide first-level technical support to customers, serving as the primary point of contact for receiving, analyzing, and resolving incidents or inquiries related to platform usage. Key Responsibilities: Customer service. Problem analysis. Assistance with specific questions. Creation of support materials and improvements. Documentation of bugs or improvements. Testing of mobile apps or platforms. Assisting in understanding and analyzing reported issues. Providing and managing information related to various platforms. Verifying issues on platforms or existing improvements. Verifying proper functionality of apps or platforms. Skills and Knowledge: Communication skills. Analytical and critical thinking. Data analysis capability. Active listening and customer empathy. Proactivity. Problem solving. Organization. Accountability. Attention to detail. . -Requirements- Minimum education: Upper secondary education – Technological High School Diploma. 1 year of experience. Knowledge areas: Analysis, Hardware, Platforms, Reception, Technical Support, Resolution, Customer Service, Inquiry. Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist, care