Sales Support - Freight Forwarder

Description

***You can also become a Shipper!*** To apply with us, it is **mandatory to register** using the following **link**—copy and paste it into your browser: **https://rhshipping.buk.mx/s/yvrnRRxKdzTSChgS** **Position Summary** Create and close new sales opportunities by supporting and following up with new and existing customers, ensuring they receive excellent service that meets their transportation needs and achieves established sales targets. **About R.H. Shipping** We are R.H. Shipping, and we grow every day. Our mission is to transform people's lives by providing global transportation solutions. We are responsible and disciplined in pursuing each team member’s personal, professional, and financial goals through the work we do together. Our core values form the backbone of our business and guide our hiring process: we are aligned, disciplined, inspiring, accountable, results-oriented, and transparent. **Job Objectives** * Prospect new customers by analyzing the pipeline by industry sector and company size, collaborating with the Sales Executive to refine selected prospects and schedule meetings for the Sales Executive. * Conduct all types of customer calls (cold, warm, and hot), using the company’s script to follow up on customer needs or initiate new business opportunities. * Record all commercial activities in Zoho CRM—from generating a new opportunity, through follow-ups and closure, to post-sales activities. * Prepare logistics service quotations in Cargosphere based on customer needs assessments, verifying applicable rates with the sales representative to ensure current rates are applied in client-facing documents and delivered within required timelines. * Schedule client meetings for Sales Executives, recording relevant information in the CRM and accompanying the Executive to identify and document the client’s logistics requirements. * Follow up with clients during shipment and after operation closure, adapting to each client’s unique working style to deliver specialized, personalized service. * Ensure, during SOP development, that the client’s requirements align with the assigned operational team handling the client’s account. * Provide commercial support and follow-up to Sales Executives to achieve sales closures and deliver exceptional service. * Onboard new clients, suppliers, and overseas agents, submitting required documentation to the Credit & Collection department to initiate client operations. * Track and support client credit requests, verifying processing status and communicating updates to enable timely initiation of operations. * Assist Sales Executives in tracking client operations with responsible executives, supporting resolution of issues or case closures. **Key Competencies** * Strong verbal communication and interpersonal relationship-building skills; extroverted, commercially oriented profile. * Results-driven with self-motivation. * Solid ability to communicate effectively and assertively. * High proficiency in customer service. * Strong persistence and persuasion skills. * Excellent teamwork capability. * Strong client negotiation skills. * Advanced proficiency in Zoho CRM or similar tools for recording all customer-related activities and follow-ups. * Solid problem-solving ability. * Knowledge of import/export logistics operations via sea, air, and land, including Incoterms. * Experience preparing quotations, defining routes, managing the commercial cycle, and tracking customers across various stages. * Intermediate English—capable of writing and conducting business conversations. **Education and Experience** * Bachelor’s degree in International Business, Foreign Trade, or related field. * Minimum 1 year of experience as a Sales Support professional performing commercial activities in freight forwarding companies. **Benefits** * Competitive salary commensurate with experience. * Grocery vouchers. * Savings fund (10%). * 30-day year-end bonus. * IMSS (Mexican Social Security) and dental insurance. * Hybrid work model (after indefinite-term contract). **Committed to Diversity** As an equal-opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, R.H. Shipping recognizes that a diverse workforce—reflecting our community—is an integral and valued component of a successful and ethical business. We hire local talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and we foster inclusion in all forms—within our company and in our interactions with customers, candidates, and partners. Employment type: Full-time Salary: $15,000.00 – $18,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract * Major medical expense insurance * Dental insurance * Grocery vouchers Work location: On-site