Technical Support for Help Desk

Description

Job Summary: Provides first-level support and follow-up for incidents and tickets, ensuring proper documentation and escalation in accordance with Help Desk processes. Key Responsibilities: 1. Ticket and incident handling and follow-up. 2. Monitoring and status updates on internal platforms. 3. Excellent service attitude and user support. **Help Desk Level 1** **Education:** Completed high school; technical diploma or incomplete/completed bachelor’s degree in Systems, Telecommunications, or related field. **Schedule:** Rotating shifts according to operational needs. **Salary:** $11,000 net monthly **Benefits:** Statutory benefits **Employment Type:** Full-time, on-site. **Objective:** Provide first-level support and follow-up for incidents, tickets, and operational tasks, ensuring accurate documentation, escalation, and service monitoring per Help Desk procedures. **Knowledge Requirements:** Basic/intermediate Excel proficiency. Platforms and applications. Ticket handling and follow-up. Proficiency with WhatsApp, email, and administrative tools. Basic knowledge of telecommunications or fiber optics is desirable. **Experience:** Experience in help desk, monitoring, call center, or customer operational follow-up is desirable. Experience in technician or operational service follow-up is also desirable. **Responsibilities:** Ticket and incident handling and follow-up. Monitoring and status updates on internal platforms. Operational follow-up of technicians and field crews. Support via phone calls, WhatsApp, and email. Incident escalation and documentation. Information validation and operational administrative support. Basic support in addressing and resolving incidents related to operational platforms and tools. **Competencies:** Organization. Excellent service attitude and user support. Strong communication skills and ease in interacting with operational and administrative staff. Ability to work under pressure and manage multiple tasks. Sense of urgency and timely follow-up. Punctuality and commitment to scheduled hours. Salary: Up to $11,000.00 per month Work Location: On-site employment